Shipping policy

Where we ship

We ship USPS Media Mail to USPS-compliant addresses in the 50 United States, its territories, and APO/FPO/DPO addresses. We do not ship internationally. 

If you are paying with an Education Savings Account (ESA) or similar school choice program, your program may require that orders ship to the address on file with the program. Please make sure your shipping address matches your program account to avoid delays or rejected orders.

Processing time

Orders are usually processed within 1 to 4 business days (Monday to Friday, excluding US federal holidays).

For orders paid through an ESA program, like ClassWallet, Odyssey, Step Up For Students, or Student First Technologies, processing begins once the program has approved and released payment. Program approval times vary and are outside our control. We will email you tracking information when your order has been approved and ships.

Delivery time

Once shipped, most orders arrive within 3 to 7 business days. Delivery to Alaska, Hawaii, and US territories may take longer.

Shipping costs

Shipping is free on orders over $49. Orders under $49 are charged a flat rate of $7.

Multiple packages

We ship from several warehouses across the United States. If your order contains more than one item, it may arrive in separate packages on different days. You will not be charged extra shipping for split shipments.

Packaging

Packages will arrive in plain packaging, and the return address will show the return name Your Book Order. 

Tracking

When your order ships, we will email you a tracking number.

Lost, damaged, or incorrect items

If your package shows as delivered but you have not received it, please check with neighbors and your local post office, then contact us within 5 days of the delivery date. If an item arrives damaged or you receive the wrong item, contact us within 7 days of delivery with your order number and a photo, and we will send a replacement or issue a refund. For ESA orders, refunds are returned to your program account, not to you directly.

Incorrect addresses

Please double check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you notice an error, contact us right away and we will try to update it before the order ships.

Contact us

Questions about shipping, contact us?